Privacy Policy

1. Information We Collect

We may collect business account details, contact details, authentication information, workspace settings, uploaded documents, conversation logs, customer support activity, integration metadata, and analytics related to platform usage and service health.

• Account details such as company name, admin email, and user preferences
• Knowledge base content such as uploaded files, URLs, and indexed business materials
• Chat and inbox activity such as messages, handoffs, notes, and bot actions
• Integration data from connected services such as Shopify, Amazon, WhatsApp, Facebook, and related platforms
• Technical usage data such as browser information, event logs, and session data

2. How We Use Information

We use collected information to operate the platform, authenticate users, deliver chatbot functionality, improve reply quality, process connected workflows, generate analytics, monitor service performance, and support security, support, and compliance operations.

3. Knowledge and AI Processing

Content uploaded to StaunchBot may be processed for indexing, retrieval, summarization, classification, or AI-assisted response generation. We use this information to help your bots produce grounded and relevant answers based on the business materials you provide.

4. Third-Party Integrations

When you connect third-party channels or marketplaces, StaunchBot may receive and process information from those services in accordance with your configuration and the permissions you grant. That information may include order records, customer handles, delivery status, or conversation events needed to support your workflow.

5. Cookies, Local Storage, and Session Data

StaunchBot may use browser storage, session mechanisms, and similar technologies to maintain sign-in state, environment preferences, widget behavior, integration setup progress, and security-related checks. These are used to keep the platform functional and consistent for logged-in users.

6. Data Sharing

We do not sell personal information. We may share data with infrastructure providers, integration partners, service providers, or legal authorities when necessary to deliver the service, protect the platform, comply with law, or fulfill your configured workflows.

7. Data Retention

We retain information for as long as needed to operate the service, maintain workspace functionality, support legitimate business needs, meet contractual commitments, or satisfy legal obligations. Retention periods may vary based on workspace settings, integration rules, and operational requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect platform data. No internet-based service can guarantee absolute security, so you should also protect your credentials, access permissions, and connected integrations.

9. Your Choices and Requests

You may request updates or deletion of account-related information where applicable, subject to legal, contractual, or operational constraints. Workspace administrators are responsible for managing user access and the business data they upload into the platform.

10. Policy Updates

We may update this Privacy Policy from time to time. When material changes are made, we will update the effective date on this page and may provide additional notice within the platform.

11. Contact

If you have questions about privacy, data handling, or requests related to this policy, contact StaunchBot using the details below.