Business Knowledge Base
Keep your chatbot accurate using approved documents, FAQs, policies, and product content.
Bot creation and activation are now under Integrations > Bot Manager.
1
Upload Source
Add document or URL knowledge.
2
Auto Re-Index
System indexes automatically.
3
Live For Bot Answers
Indexed knowledge is used automatically.
Upload Knowledge Source
Add a document, policy page, or FAQ URL. New sources will appear in Source Library immediately.
Source Library
Production-ready view| Source | Type | Last Update | Status | Actions |
|---|
Knowledge Checks
Operational reviewIndexing Status
Current processing stateBusiness Knowledge Readiness
By business workflow| Business Workflow | Knowledge Files | Action |
|---|
Knowledge Intelligence
Plain-language quality reviewSee what your bot appears ready to answer, what still needs attention, and how real customer-style questions performed.
Ready Topics
0
Core Workflows
0
Needs Review
0
What your bot looks ready for
Core customer workflows
Topics that still need setup or clearer documents
Recommended next steps
Questions Passed
0
Pass Rate
0%
Needs Attention
0
Test question results
| Question | Result | What this means |
|---|---|---|
| Run the eval pack to review your bot in plain language. | ||
Action Center
Click any issue or action chip to view details- Upload a source, let it index, then test a real customer question.